Question: Why am I receiving more than one bill for the same surgery?
Answer: There are a number of separate charges associated with your surgical procedure.
You MAY receive charges from several companies for:
- ANESTHESIA SERVICES
- PATHOLOGY SERVICES
- LABORATORY SERVICES
- Your surgeon’s office – his/her fee for performing your surgery.
- An extended home health care service.
- Third Party implant providers.
At check in you are given a list of potential providers and their phone numbers or you may contact us for a list.
Question: What type of credit cards do you accept?
Answer: We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery.
Question: When should I expect my first bill?
Answer: We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.
Question: Do you charge interest?
Question: Are we able to set up a payment plan?
Answer: We do ask that all balances are paid in full within 60 days. If you encounter problems paying within the 60 days, please contact our office immediately at 305-341-7280 and ask for our collections department.
Question: What is included in my bill?
Answer: We are dedicated to reducing the cost of your medical care. In fact, we do not itemize invoices since most procedures have established charges. You will receive separate invoices from us, your surgeon, anesthesiologist, or pathologist. Some specialty items may require additional charges.
BCBS patients may also receive a bill from IPG for implants and high dollar supplies. IPG is a 3rd party organization designated by BCBS to supply and bill for all their implants and high dollar supplies.
Question: What is your credit and payment policy?
Answer: See: Credit & Payment Policy
Copays, deductibles and coinsurances are expected on the day of surgery. Billed balances are due within 60 days.
We strongly encourage you to personally contact your insurance company about your upcoming surgery. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date . You may be penalized by your insurance company if you don’t follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
We will submit insurance claims for you. We may request that your deductible and copay amounts are paid on your date of surgery. You will receive notice from us regarding the amount to pay.
Self pay payments are due in full on the day of surgery.
If you anticipate difficulty in paying your bill within the 60 day period please let us know immediately.
Question: What if I can’t pay my portion?
Answer: If you are unable to pay your estimated patient responsibility prior to the procedure or think you will have trouble paying your bill after your procedure please call our office at 305-341-7280. Depending on your insurance and your circumstances, we may be able to make payment arrangements or refer you to a third party medical lender. In extreme hardship situations and discussion with your surgeon, we may be able to provide a charity discount or provide some charity care.